★ ★ ★ ★ ★ Great product, fantastic customer service and expedient hassle free warranty support.
Great trunk organizer especially for the price! I use mine in my Toyota Matrix hatchback. I have had mine for just over a year and is primarily used for securing groceries. When I need space it collapses down flat quick and easy but never collapses when not wanted. Mine worked flawlessly until yesterday when one of the side handle straps tore across a seam. I pulled up my purchase history to find the product and that it had a life time warranty. Customer service response was near instantaneous with an email apologizing for strap and just requested I send back a picture of the torn strap and current address. Within an hour of sending the pic I received notification that a replacement with expedited shipping was on the way! Complete with tracking number and expected delivery in two days! I’m used to email responses for warranties taking a day for a response but in less than two hours I had a replacement on the way and I probably spent an hour of those two hours off line LOL.
★ ★ ★ ★ ★ Happy with the customer service!
This fits nicely in the cargo area of my SUV (Subaru Forester) and holds the things I need to keep in the car. Things like the emergency kit, towel, etc, are all held in place, and in easy reach. And there's plenty of room for a couple bags of groceries as well. Keeps things neat instead of scattered all over the trunk - exactly what I wanted, especially since I'm short, my cargo area's deep, and I can't easily get to things that get tossed around. The multiple side pockets are handy for holding smaller items (outgoing mail, paperwork I need to access on the go, etc), the construction is sturdy, and if I need to squeeze something big into the trunk area, it's easy to grab this organizer and shift it into the backseat or even on the passenger seat.
I'm happy with this organizer, and with the company's customer service - when the color I originally ordered was backordered/delayed, they offered me either a chance to wait for my preferred color or get a different color at a slight discount for the inconvenience. It was a nice touch.